REFUND POLICY

At rawgranules We will try our best to pack and send the products as intact as possible. In the event of an incorrect order being delivered please send across a picture of the parcel to us on Whatsapp or Email and we will initiate another order which will reach you as soon as possible. If a Refund is required it will be processed in the same manner.

In the event of receiving a damaged product, please take a photograph of the same and send it us within 24 hours of the package being received, via on Whatsapp or Email with the Subject – ‘Damaged Package’. We will send across a replacement parcel the next day. If a Refund is required it will be processed in the same manner.

In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (Return or lost) on the logistics tracking website. If a Refund is required it will be processed in the same manner.

If you have questions concerning any of the above, please contact us on the below Email ID:

[email protected]

Cancellation & Refund Policy:

  1. Cancellation allowed only till the order gets dispatched.
  2. Refund will happen usually within 4-7 working days. In very unlikely scenarios, it may take more time based on the banking partner.

Return Policy:

  1. No return facility is available at the current moment.

Shipping Policy

Shipping Policy – 1 to 4 days
Refund – 5 to 7 days
Cancellation – No cancellation fee

Return – Not available

CANCELLATION POLICY:

Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. Incase of cancellation, you can cancel the order from “My Account – Orders” page before the txn gets dispatched from our warehouse. Orders cannot be cancelled if the order is dispatched from the warehouse. No cancellation charge.

SHIPPING POLICY:

We ship only within India

SHIPPING CHARGES:

Shipping Charges for all parts of India
INR 40 applied as shipping charge for orders less than Rs 300
INR 60 applied as shipping charge for orders between INR 301 to 1000I
INR 120 applied as shipping charge for orders between INR 1001 to 1500
INR 150 applied as shipping charge for orders between INR 1501 to 2000
Free shipping for all orders above INR 2000 within Karnataka
Different slab of shipping charges are levied for out of state orders.

We deliver to all major cities in India. If your location is not serviced by our courier, we will contact you to cancel the order and full amount will be refunded to your account.

SHIPPING MODE:
Standard surface shipping by Road.
All products are delivered by reputed courier companies.

PRIVACY POLICY

The terms “We” / “Us” / “Our”/” Company” individually and collectively refer to rawgranules and the terms “You” /”Your” / “Yourself” refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and rawgranules (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and rawgranules for your use of the website “www.rawgranules.in”.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply . A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

INFORMATION SHARING
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Note:

  1. All the product images displayed here for demo/display purposes only. Original products may vary.
  2. Any disputes subjected to Sagar Jurisdiction only.